Desk Help Solution

Full Stack Developer

An enterprise support solution that uses Artificial Intelligence and Natural Language Processing to provide a contextual and personalized support experience. The platform uses an Intelligent, Predictive, Suggestive and Contextual (IPSC) model to understand user needs and provide relevant support.

ReactRedux ToolkitMaterial UINode.jsExpress.jsMongoDBAzure AD AuthenticationAzureJestReact Native

Key features

• AI and NLP-based support experience
• Intelligent, Predictive, Suggestive and Contextual model
• Personalized enterprise support

My contributions

• Developed dynamic web application interfaces using React.
• Implemented application state management using Redux.
• Created and integrated REST APIs.
• Implemented responsive UI.
• Worked on authentication and authorization.
• Improved application performance.
• Participated in code reviews.
• Developed reusable components.